Terms and Conditions
General. The following are the rules or "Terms" that govern use of the Veteran Tickets Foundation Website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Veteran Tickets Foundation reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Each version of these Terms shows its effective date. If you violate these Terms of Use, Veteran Tickets Foundation may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.
Ticket Use: 100% of the tickets distributed by Veteran Tickets Foundation are donated by community partners or individual donors. Therefore, NO ticket, under any circumstances should ever be sold or attempted to be sold for any amount. The ticket recipient shall not list any tickets provided by the Veteran Tickets Foundation as available to any individual on any social media platform. In the event that the recipient is unable to attend an event, they will utilize the provided "I cannot attend" link to explore potential alternative options. Furthermore, the recipient agrees not to list any extra tickets online. It is understood that all tickets provided are intended solely for the use of the recipient and their guest. The recipient acknowledges that if it comes to the attention of the Veteran Tickets Foundation that they have attempted to offer or have given away tickets on any social media platform, their account will be subject to suspension.
Venue Rules and Compliance. User is solely responsible for identifying and complying with all venue-specific or organizer-imposed policies, including but not limited to: vaccination, testing, or masking requirements; security screenings, bag policies, and prohibited items; code of conduct and behavior standards. VTF is not responsible for and will not provide any "re-entry" or compensation if a User is denied entry or removed from a venue for failure to comply with these rules.
Nature of the Ticket is Revocable License. Every ticket provided by Veteran Tickets Foundation (VTF) is a revocable license. VTF and its donors reserve the right to revoke this license and deny admission at any time, with or without cause. This license is automatically and immediately revoked, without notice, if the User attempts to sell, trade, or otherwise transfer a ticket for value in violation of these Terms.
Absolute Prohibition on Resale. Because 100% of tickets are donated to honor the service of our members, NO ticket, under any circumstances, may be sold, offered for sale, auctioned, or bartered. This prohibition applies to any "mark-up," "convenience fee," or any attempt to recoup the cost of the delivery fee. Any such attempt, whether successful or not, is a material breach of this Agreement. The recipient acknowledges that all tickets listed on the Veteran Tickets Foundation platform have been donated exclusively for the personal use of currently serving military personnel, veterans, and their immediate families. The recipient further understands that in the event of any sale or attempted sale of these tickets, the appropriate authorities, including the recipient's chain of command if currently serving, will be duly notified. The recipient also acknowledges that if donated tickets are discovered on third-party resale platforms, in newspapers, on Craigslist, offered as raffle prizes, or similar venues, such tickets will be immediately voided and rendered unusable. It is understood that any violation of this stipulation will result in the immediate and indefinite suspension of the recipient's account.
Liquidated Damages. User acknowledges that the resale or attempted resale of donated tickets causes significant and irreparable harm to VTF's mission, its relationship with donors, and its reputation in the community. Because the actual damages resulting from such a breach are difficult to quantify, User agrees to pay VTF as liquidated damages (and not as a penalty) the sum of $500.00 per ticket, or ten (10) times the face value of the ticket, whichever is greater.
Enforcement and Reporting. VTF actively monitors secondary markets (e.g., StubHub, eBay, Craigslist, Facebook Marketplace). If a User is identified as violating this policy: the User's account will be permanently suspended; all pending ticket requests and awarded tickets will be voided; the User will be liable for the liquidated damages stated above, and fees and costs may be awarded as described in the Attorneys' Fees and Costs section.
Ticket Requests. Members may only request tickets for one event per day. The system will not allow same day request when member currently has a request on that day. If no tickets were awarded for previous request, then those request can be deleted so that a new request on that day can be made.
Automated Access, Bots, and Automated Tools. Your account is for your personal use. You may not use a bot, script, scraper, automated browser tool, browser extension that acts on your behalf, or software agent to request, claim, or monitor tickets, to log in to or act in your account, or to access the Site in any other automated way. You may not use any of these tools to get around the one-request-per-day limit or any other limit or rule in these Terms. Ordinary assistive technology, such as a screen reader, is not restricted. You may not use Site content or member information to build, train, or test any automated system or dataset. If VTF believes you have violated this section, it may block access, suspend your account, and void pending or awarded tickets, and the Violation of the Terms section applies.
Ticket Questions and Support. Members shall contact only VetTix.org Support by going to the website and clicking support when you have questions about your tickets, you may NOT contact the teams, venues, organizations, sales offices, will call windows or anyone else associated with the event.
Prohibition on Direct Contact with Venues, Teams or Organizations. The recipient shall not directly contact teams, organizations, or venues regarding their events, tickets, or will-call location inquiries, including on the day of the event or in person at the venue. The recipient is directed to consult the disclaimer provided on each event listing for clarification. The recipient understands that if it comes to the attention of the Veteran Tickets Foundation that they have contacted any entity other than the Veteran Tickets Foundation Customer Support concerning tickets, coupons, or events listed on the Veteran Tickets Foundation website, their membership privileges will be suspended indefinitely. It is understood that any violation of this stipulation will result in the immediate and indefinite suspension of the recipient's account.
Event Attendance. The recipient is expected to attend all events for which tickets are claimed. Upon receipt of tickets from the Veteran Tickets Foundation, the recipient's attendance at the corresponding event is required. In the event that the recipient is unable to attend a claimed event, the recipient shall utilize the "can't attend" button located next to the ticket request for relevant instructions.
Violation of the Terms. You understand and agree that in the sole discretion of Veteran Tickets Foundation, and without prior notice, Veteran Tickets Foundation may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized User Content, if Veteran Tickets Foundation believes that the User Content you provided has violated or is inconsistent with these Terms of Use, violated the rights of Veteran Tickets Foundation, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Veteran Tickets Foundation for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Veteran Tickets Foundation may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Veteran Tickets Foundation is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use.
Accuracy of Verification. Eligibility for Veteran Tickets Foundation (VTF) programs is strictly limited to verified military members, veterans, and first responders. By using the Site, you represent and warrant that all information provided for verification is true, accurate, and complete. Any misrepresentation of military or first responder status, or the use of fraudulent documentation, constitutes a material breach of these Terms. In the event of such a breach, VTF shall: (i) permanently terminate your account and all associated privileges; (ii) void all pending and future ticket requests; and (iii) at its sole discretion, report the incident to relevant state or federal authorities for potential prosecution under "Stolen Valor" statutes or other applicable fraud laws.
Privacy Policy. Our Privacy Policy, available on the Site at vettix.org/tixer/privacy-policy, explains how Veteran Tickets Foundation collects, uses, and discloses personal information, and it is part of these Terms. It does not apply to the practices of companies or individuals that VTF does not own or control. If these Terms and the Privacy Policy conflict about how personal information is handled, the Privacy Policy controls. VTF may amend the Privacy Policy at any time and will give notice of changes as described in it.
Trademark. Vet Tix is a registered trademark of The Veteran Tickets Foundation. The VetTix (Reg No. 3,771,242), and Veteran Tickets Foundation (Reg No. 3,771,380) logos are trademarks of Veteran Tickets Foundation. The Trade Marks belong to Veteran Tickets Foundation and may not be used, reproduced or disclosed without the written approval of the Veteran Tickets Foundation. Logos (banners) may be used on websites as long as a link back to VetTix.org is provided.
Permitted Use. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by Veteran Tickets Foundation to do so. You also may not scrape or harvest content or data from the Site by automated means. The content and software on this Site is the property of Veteran Tickets Foundation and/or its suppliers and is protected by U.S. and international copyright laws.
Grant of Publicity Rights. Participants understand and agree that the fulfillment of a "Hero's Wish" or "Tickets for Troops" request may result in publicity. You hereby irrevocably grant to Veteran Tickets Foundation (VTF) the royalty-free, perpetual, worldwide right to use your name, image, likeness, voice, and biographical information, and those of any minor children accompanying you, in any media now known or hereafter developed, for any purpose, including but not limited to promotion, fundraising, advertising, and trade.
License to User-Generated Content (UGC). By submitting "Thank You" notes or "Testimonials", feedback, photos, or videos ("User Content") to the Site, you grant VTF an irrevocable, non-exclusive, perpetual, and royalty-free license to use, reproduce, modify, edit, crop, adapt, publish, and distribute such Content.
Waiver of Moral Rights. You hereby waive any "moral rights" or rights of attribution and integrity you may have in the User Content under the laws of any jurisdiction, allowing VTF to edit or alter your submission (e.g., cropping a photo for a banner or editing a testimonial for length) at its sole discretion.
Representations and UGC Indemnity. You represent and warrant that: You own all rights to the User Content or have obtained all necessary permissions from the copyright owner to submit it; the User Content does not infringe the privacy, publicity, or intellectual property rights of any third party; and you have the authority to grant these rights on behalf of all individuals appearing in the User Content. You agree to indemnify, defend, and hold VTF harmless from and against any and all claims, damages, or expenses (including reasonable attorneys' fees) arising out of any breach of these representations or any claim that your User Content infringes the rights of a third party (including DMCA-related claims).
Promotion of Mission. VTF respects your privacy and will only use your story as needed to promote the mission of the Hero's Wish and Tickets for Troops programs. However, you acknowledge that once content is shared publicly, VTF cannot control its further distribution by third parties.
External Links. The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Veteran Tickets Foundation has no control over these sites or the content within them. Veteran Tickets Foundation cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Veteran Tickets Foundation does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Veteran Tickets Foundation for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us by visiting our contact page and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
Discounts and Coupons: ALL Web Sites, Teams, Venues, Theme Parks, Restaurants, etc are owned by separate corporations. Veteran Tickets Foundation is listing these companies discount codes as a cost savings benefit to users of our website that have had their military service verified through our system.
Prohibited Content. The following is a partial list of the kind of Content that is illegal or prohibited on the Site. It includes Content that:
- Is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
- Could be harmful to minors;
- Harasses or advocates harassment of another person;
- Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
- Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
- Promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
- Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
- Displays pornographic or sexually explicit material of any kind;
- Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
- Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
- Solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and
- Engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
Consent to Data Processing. By using the Site and providing personal information, you expressly consent to the collection, storage, and processing of your data by VTF in the United States. You acknowledge that this data is necessary for VTF to verify eligibility, fulfill ticket requests, and maintain the integrity of our donor-supported mission.
Arizona Privacy Compliance. VTF maintains security procedures and practices in accordance with A.R.S. § 18-552.
Consumer Protection. You acknowledge that VTF's commitment to transparency and accuracy in data handling is intended to comply with the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.). Any deceptive or fraudulent use of the Site by a User may be treated as a violation of these consumer protection standards.
Data Breach Notification. In the event of a security incident involving "Personal Information" as defined by Arizona law, VTF will provide notice in accordance with the timelines and methods required by A.R.S. § 18-552, and you consent to receive such notices electronically.
Copyright Policy. We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defense or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.
Spam Reporting Policy. The recipient shall not report electronic mail communications originating from the domain VetTix.org as spam. All communications from VetTix.org include an unsubscribe link, which the recipient is instructed to utilize should they no longer wish to receive such emails, rather than marking them as spam. The recipient retains the ability to modify their email notification preferences at any time by accessing the "My Preferences" page. The recipient acknowledges that classifying VetTix.org communications as spam compromises the Veteran Tickets Foundation's ability to communicate effectively with other veterans within its system. It is understood that any violation of this stipulation will result in a ninety-day suspension of the recipient's account.
SMS Policy. When you opt-in to the service, we will send you an SMS message to confirm your signup. You can cancel the SMS service at any time. Just reply with text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If at any time you forget what keywords are supported, just reply with "HELP". After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages based on your preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can contact support by clicking "support" at the top right side of any of our webpages.
Solicitation Policy. Veteran Tickets Foundation receives numerous requests from various organizations to utilize our communications assets to highlight opportunities for veterans, transitioning service members, first responders, and their spouses. If Veteran Tickets Foundation were to do this for any single organization, we would continue to be inundated with more requests of this nature. Therefore, we remain consistent in our practice of not making any exceptions.
Disclaimers. Veteran Tickets Foundation does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Veteran Tickets Foundation cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Veteran Tickets Foundation disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Veteran Tickets Foundation will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages. Veteran Tickets Foundation makes no guarantee of any specific result from use of this Site or use of the Veteran Tickets Foundation service.
Nature of Relationship; No Agency. Veteran Tickets Foundation (VTF) is a 501(c)(3) non-profit organization that facilitates the distribution of donated tickets. VTF is an independent entity and is not an agent, partner, or joint venturer of any donor, sports team, venue, performer, or event organizer. VTF has no control over the management, safety, security, or operations of any event or venue.
Assumption of Risk. By requesting and/or accepting tickets through the Site, User voluntarily assumes all risks incidental to the event for which the ticket is issued, whether occurring before, during, or after the event. These risks include, but are not limited to: physical injury (serious injury or death resulting from the event, crowds, or venue conditions); health risks (exposure to communicable diseases, including but not limited to COVID-19, regardless of any vaccination or testing requirements in place); and property damage (loss, theft, or damage to personal property at or near the venue).
Release of Liability. User, on behalf of themselves and any guests/minor children attending the event, hereby irrevocably releases, waives, and forever discharges Veteran Tickets Foundation, its officers, directors, employees, and donors from any and all claims, demands, or causes of action arising out of or related to any loss, damage, or injury sustained during or in connection with the event. This release applies even if the liability arises from the negligence of the released parties.
Indemnity. You agree to indemnify and hold Veteran Tickets Foundation, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
Mandatory Arbitration and Dispute Resolution. Contact us first. Before starting an arbitration or court case, you agree to write to VTF through Support, describe the problem and what you are asking for, and give us 30 days to try to resolve it. VTF will do the same if it has a claim against you.
Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the use of the Site, or the receipt or use of tickets provided by Veteran Tickets Foundation (VTF), shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules (or its Commercial Arbitration Rules for a User that is not an individual), as in effect when the claim is filed. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate, and Arizona law governs the substantive rights of the parties. Small claims. Either you or VTF may instead bring an individual claim in small claims court if it qualifies for that court, and nothing in this section requires arbitration of that claim.
Class Action Waiver. YOU AND VTF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this waiver is found unenforceable as to a claim, that claim will be decided in court and not in arbitration, and the rest of this section will continue to apply to all other claims.
Attorneys' Fees and Costs. Each party pays its own attorneys' fees and costs in any arbitration or legal action under these Terms. An arbitrator or court may award reasonable attorneys' fees and costs to a party only if the law or the applicable AAA rules allow it and the party asks for them by motion. This section does not change the indemnity obligations in these Terms for claims brought by third parties.
Governing Law and Venue. These Terms are governed by the Federal Arbitration Act and the laws of the State of Arizona, without regard to its conflict of law principles. To the extent any claim is permitted to be brought in court (such as injunctive relief or an action to enforce an arbitration award), you consent to the personal jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona. A small claims case may be brought in the small claims court of the county where you live or in Maricopa County.
COVID-19 Disclaimer. Please be advised, Covid19 vaccination requirements to attend events are an ever-changing environment. It is your responsibility to be aware of what COVID-19 vaccination or testing requirements are set in place to attend the events in your area based upon the local government guidelines and the venue guidelines or the entity hosting the event's guidelines that you are considering attending. Do not request tickets if you are uncomfortable with current guidelines or cannot meet those minimum requirements.
Force Majeure. Veteran Tickets Foundation shall not be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
Permanent Suspension. Veteran Tickets Foundation reserves the right to rescind membership privileges at any time, for any reason, at its sole discretion. The decision to rescind membership may be made without prior notice, investigation, or the solicitation of input from the member.
As a recipient of tickets through the Veteran Tickets Foundation, your conduct at events is a direct reflection of our community and the generosity of our donors and venue partners. To ensure positive experiences for all attendees and to uphold the integrity of the program, the following Patron Code of Conduct is strictly enforced:
Respectful Conduct: Members are expected to always conduct themselves in a respectful and courteous manner. Any behavior deemed disruptive, offensive, or a nuisance will not be tolerated and may result in immediate suspension of membership privileges. This includes, but is not limited to, excessive noise, intoxication leading to inappropriate behavior, harassment of other patrons, and any actions that negatively impact the enjoyment of the event for others.
Compliance with Venue Regulations and Staff Instructions: Members must adhere to all policies, rules, and regulations established by the event venue. Furthermore, members shall comply promptly and respectfully with any instructions or requests given by venue personnel, including but not limited to security staff, ushers, event staff, food and beverage personnel, parking attendants, and any other individuals associated with the venue or performer. Failure to comply with such policies or instructions may result in removal from the event and suspension of Veteran Tickets Foundation membership.
Prohibition of Seat Jumping: Members are required to remain in their assigned seats for the duration of the event. Seat jumping, which includes occupying seats for which one does not hold a valid ticket, is strictly prohibited and may lead to disciplinary action, including membership suspension or termination.
Veteran Tickets Foundation reserves the right to suspend or terminate membership privileges for any violation of this Patron Code of Conduct. We appreciate your cooperation in ensuring a positive and respectful environment for all event attendees.
